Privacy Policy

Last Updated: 26th November 2024

Sugarness values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose information when you visit our website, purchase our products, or interact with us in any way.

By using our website, you agree to the collection and use of information in accordance with this policy and applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Login credentials, purchase history, and preferences if you create an account.
• Payment Information: Credit/debit card details or other payment method details when you make a purchase.
• Device Information: IP address, browser type, operating system, and website usage data.
• Marketing Preferences: Information about your preferences for receiving marketing communications.

2. How We Collect Information

We collect information through:

• Direct Interactions: When you create an account, make a purchase, subscribe to newsletters, or contact us.
• Automated Technologies: Cookies, tracking technologies, and server logs to monitor website usage and improve user experience.
• Third Parties: Payment processors, analytics providers, and advertising platforms.

3. How We Use Your Information

We may use your information for the following purposes:

• To process and deliver your orders.
• To manage your account and provide customer support.
• To communicate updates, promotions, and marketing offers (with your consent).
• To improve our website, products, and services.
• To comply with legal obligations and resolve disputes.

4. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Third-party companies that assist in processing payments, delivering products, or hosting our website.
• Legal Authorities: When required to comply with Australian law or protect our legal rights.
• Business Transfers: In the event of a merger, sale, or acquisition.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website usage, and deliver tailored advertisements. You can manage your cookie preferences through your browser settings.

6. Your Rights and Choices

You have the right to:

• Access and request correction of your personal information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached privacy laws.

To exercise these rights, contact us at [Insert Contact Email or Phone Number].

7. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Sugarness Pty Ltd
Email: info@treehut.com.au

This Privacy Policy is governed by the laws of Australia.