Returns & Exchanges Terms and Conditions

At Sugarness, we are committed to ensuring our customers are satisfied with their purchases. Please review the information below regarding our returns and exchanges policy, including details about refunds and your rights under Australian Consumer Law.

Change of Mind

• Unfortunately, we do not offer refunds or exchanges on cosmetic products due to a change of mind.
• To maintain hygiene and safety, cosmetic items cannot be resold once opened or used.

Faulty or Not as Expected

If you believe a product is faulty or does not meet your expectations, we are happy to assist:

• **Faulty Products:** If your item is deemed faulty (e.g., damaged packaging, product malfunction), you are entitled to a replacement or refund.
• **Does Not Meet Expectations:** If a product does not perform as reasonably expected, please contact us to discuss a resolution.
• Resolutions may include product replacement, repair, or a refund, depending on the nature of the concern.

How to Process a Return

1. **Contact Us:**

• Please email our customer care team at info@treehut.com.au with the following details:
• Order number
• Product details
• Description and photos of the issue (if applicable)
• Alternatively, you can call us at [insert phone number] during [operating hours].

2. **Review:**

• Our team will assess your request and provide instructions for returning the item, if necessary.

3. **Return Shipping:**

• Return shipping costs will be covered by us for faulty items.
• For all other returns, shipping costs will be the responsibility of the customer.

Consumer Guarantees

This policy is in addition to your rights under Australian Consumer Law (ACL).

• Under the ACL, you are entitled to a replacement or refund for major product failures.
• For minor faults, we will repair or replace the item at no additional cost.
• These rights apply even if your product is not covered under our standard return policy.

For more details, visit the [Australian Competition and Consumer Commission (ACCC) website](https://www.accc.gov.au/).

Need Assistance?

If you have any further questions or concerns, please don't hesitate to contact our friendly customer care team:

• **Email:** info@treehut.com.au
• **Operating Hours:** Mon–Fri 10am–4pm

We value your trust and strive to resolve any issues quickly and fairly.