Shipping & Delivery Information

At Sugarness, we aim to provide a seamless shopping experience with reliable and efficient shipping services. Below, you'll find details about our dispatch and delivery options, tracking, and what to do if you encounter any issues with your order.

Dispatch and Delivery Options

**Standard Delivery**

We offer free delivery via Australia Post eParcel on all orders of $90 or more. For orders under $90, a flat shipping fee of $14.95 will apply.

• Estimated delivery time: [3–7 business days, depending on your location].
• Orders are dispatched within [1–2 business days] of purchase.

Tracking Your Order

• Once your order has been dispatched, you will receive a confirmation email containing a tracking number.
• Use this tracking number to monitor your delivery status via the [Australia Post website](https://auspost.com.au/mypost/track/#/search).

Lost or Damaged Goods

• If your parcel is delayed, lost, or arrives damaged, please contact us immediately.
• We will liaise with Australia Post to resolve the issue and ensure your satisfaction.
• For damaged items, please provide photographs and a description of the damage to assist with your claim.

Need Assistance?

If you have any questions or concerns, our customer service team is here to help!

• **Email:** info@treehut.com.au
• **Operating Hours:** Mon–Fri 10am–4pm

We appreciate your patience and understanding as we work to deliver your order safely and promptly.